Refund policy

Effective Date: January 1, 2025

At Mark’s Quick Printing, Inc., all products are made to order. Because our items are custom-printed based on your artwork, approvals, and specifications, all sales are final. However, if an error occurs on our end, we will make it right with a reprint at no additional cost.

Please review the full policy below.

1. All Sales Are Final

Due to the custom nature of our work, we do not offer:

  • Refunds

  • Returns

  • Exchanges

  • Store credit

Every order is printed specifically for you, based on the artwork and details you provide.

2. Reprint Policy (If We Made a Mistake)

We will reprint an order at no charge if:

  • The product was printed incorrectly

  • The print quality does not match the approved proof

  • The wrong product or size was produced

  • There is a clear manufacturing defect

To qualify for a reprint:

  • You must report the issue within 5 business days of receiving your order

  • You must provide photos showing the defect or error

  • Our team will review the details and confirm eligibility

If approved, we will reprint the affected items and notify you when they are ready for pickup or shipping.

3. Issues Not Covered Under Reprint Policy

Reprints will not be issued for:

  • Low-quality images submitted by the customer

  • Pixelated or blurry artwork due to poor file resolution

  • Spelling errors or incorrect information in customer-provided files

  • Incorrect print sizes based on customer instructions

  • Colors appearing different from screen viewing (monitors display RGB, printing uses CMYK)

  • Customer changing their mind after approval

  • Incorrect quantities ordered

  • Failure to review the proof before approving

Our team prints exactly what you approve.

4. Proof Approval Requirement

Most custom products—such as brochures, banners, yard signs, T-shirts, political materials, and postcards—require customer approval of a digital proof.

Production begins only after you confirm:

  • Layout

  • Colors

  • Artwork

  • Spelling

  • Size

  • Contact information

Once a proof is approved, Mark’s Quick Printing is not responsible for any customer errors.

5. Damaged or Lost Shipments

If your order is damaged during shipping:

  • Keep all packaging and printed items

  • Take clear photos of the damage

  • Notify us within 3 business days

We will help you file a claim with the shipping carrier.
Please note: Shipping timelines and carrier errors are outside our control.

6. Cancellation Policy

Because most jobs move quickly into production, orders cannot be canceled once:

  • A proof has been approved

  • Printing has begun

  • Materials have been ordered specifically for your project

If you need to cancel, contact us immediately and we will check your order status.

7. How to Submit a Claim

To report an issue, please include:

  • Your name

  • Your order number

  • A description of the problem

  • Photos showing the defect

  • Your contact information

Send all claims to:
Email: service@mqprinting.com
Phone: (314) 426-0419

8. Contact Information

If you need help or have questions about this policy, contact:

Mark’s Quick Printing, Inc.
9567 Page Avenue
Saint Louis, MO 63132
Phone: (314) 426-0419
Email: service@mqprinting.com